ACSIA Help Center

Remote Desktop Support Tool

Claudio Proietti
Claudio Proietti
  • Updated

Disclaimer

The Remote Desktop Support Tool is a remote control software that allows our support engineers to provide you with the help needed by accessing your machine remotely. To connect remotely with another host using this tool, it is mandatory that the device is turned on and is connected to a stable Internet Network.

By requesting and accepting a remote session from a Dectar representative to help you with a technical-related issue, you will take responsibility for any changes to the desktop content or system settings. Dectar does not assume and is not responsible for any liability for the linking and viewing of any desktop content, the operation of the Dectarsoftware or system performance.

Dectar recommends for your security and privacy that you exit any open applications that display content such as personal or confidential information before allowing Dectar operator to initiate a remote support session. Dectar also says you should stay seated at your desktop throughout the remote session.

Dectar will call before any session is established and agreed upon. Your data is important to us. It's up to you to make sure that you back up your data regularly. Dectar will not be held responsible for any data loss if any occurred during or after a remote session. If you need help setting up a backup procedure for your data, please do not hesitate to contact us.

Dectar continuously takes the utmost care when using your computer. However, Dectar cannot promise that our service will fix your problem or that trying to improve your technical issue will not cause additional problems.


Our Remote Desktop Support Tool is provided in portable mode only (without installation), allowing the user to run our tool without administrative privileges.

Windows

Here you can see the download and the running process on a Windows client: 

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After you are prompted to accept some Windows permission, like in this picture:

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Once the tool is running, you will need to provide our representative with your ID:

windows_remote_connection.png

After that you accept the connection, our support representative will be able to help you:

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For Windows, click here: Remote Support for Windows.

macOS

Here you can see the download and the running process on a macOS client. Once the tool is running, you will need to provide our representative with your ID:

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NOTE: the password of the user who can administer the system may be requested, in which case it will be necessary to type it or use the fingerprint to authorize the AnyDesk application.

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For macOS, click here: Remote Support for macOS.

Linux

Here you can see the download and the running process on a Linux client. Once the tool is running, you will need to provide our representative with your ID:

For Linux, click here: Remote Support for Linux.